GENERAL SALES CONDITIONS
Realsimulator warrants its products to be in good working order for a period of two (2) years from the date of purchase. Should our product fail to be in good working order at any time during the two-year period, Realsimulator, at its option, repair or replace it at no additional charge, except as set out below. Replacement parts will become the property of Realsimulator.
This warranty does not cover any losses or damages that occur as a result of improper installation or maintenance, negligence, accident, modification, tampering, or by any other cause unrelated to defective materials and/or workmanship.
Warranty Service may be obtained by delivering the product to Realsimulator. Before a product can be returned to Realsimulator, you must first obtain a Return Materials Authorization (RMA) number by contact our technical department at: firstname.lastname@example.org. You must then clearly write this number and the mention “WARRANTY RETURN” on the shipping box. When returning the product, make sure all the materials such as the manual(s), connection cables and the product packaging box are included. Send the product packed in its original shipping container or an equivalent, freight prepaid (shipping costs not paid by Realsimulator). The returned product must be insured for its full valued or assumed risk for loss or damage in transit.
If the product is not in good working order, your sole remedy shall be repair or replacement as described above. In no event will Realsimulator be liable to you for damages arising out of the use or inability to use this product.
This warranty does not cover any of software, firmware or hardware that you or any third party has modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
As Realsimulator customer you have the right to change your mind within 14 calendar days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days; in this case, you have until 14 calendar days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
If you are exercising your right to change your mind, notify us you want to cancel the order (or part of it) by email at email@example.com. Please provide your name, home address, details of the order and your phone number.
You must send each item in the same condition in which you received it; this means that items must be returned new and complete. Refunds for returned items that are not received in this condition may be reduced.
Send back each item packed in its original shipping container or an equivalent, freight prepaid (shipping costs not paid by Realsimulator). The returned product must be insured for its full valued or assumed risk for loss or damage in transit.
As soon as we receive the products back from you we will refund you the price you paid for the products by the method you used for payment.